Last updated: 3 August 2026
Who is responsible for your information
Future Applications LTD (“FApps”, “we”, “us”) is the controller of personal information collected through this website and our business correspondence. You can contact us at privacy@fapps.io.
Information we collect
Information you provide
When you send an enquiry or email us, we may collect:
- your name and email address;
- your company name, if you choose to provide it;
- the service category you select;
- the contents of your message and subsequent correspondence; and
- any other information you choose to provide.
Order and account information
When you buy through the constructor or use the customer portal, we also collect:
- your business facts: trading name, trade, phone, address, and opening hours;
- the services, service areas, brand choices, and page copy you enter;
- your order configuration, Deliverables Schedule, intake answers, messages, and change requests;
- files you upload (logo, photos, documents); and
- nothing else, we contact you by email and in your portal only.
Payment card details are collected only on our payment provider's own hosted pages , they never pass through our website or our servers. We use passwordless sign-in only; we do not hold passwords.
Technical information
Our hosting provider may process limited technical data needed to deliver and protect the website, such as IP address, browser type, requested URL, date and time, and security or diagnostic logs. We do not intentionally use this information to build advertising profiles.
Aggregate product measurement
If enabled, we collect privacy-safe, aggregate funnel events, for example, that a pricing step was viewed or a checkout completed. These events carry only coarse dimensions (page route, device tier, language, currency, product lane, step name and referrer class). They never include your name, email, form answers, uploaded file names, business details, or any free text, and we do not store IP addresses with them. There is no session replay, fingerprinting, advertising, or cross-site tracking. We use this to understand where the buying journey needs improvement, under our legitimate interest in running a reliable service.
Why we use your information
- To respond to enquiries and discuss potential work. We do this to take steps at your request before entering a contract and for our legitimate interest in operating our business.
- To provide agreed services and manage client relationships. We do this where necessary to perform a contract.
- To take payment, fulfil orders, and run your customer portal. Order records, status tracking, intake, change requests, and delivery are processed where necessary to perform a contract.
- To send order communications you asked for. Messages about order status, intake reminders, previews, and delivery, sent to the channels you choose. You can always reach a person.
- To secure, maintain, and improve the website. We rely on our legitimate interest in providing a reliable and secure service.
- To comply with legal obligations and protect legal rights. This may include record-keeping, fraud prevention, or responding to lawful requests.
We do not add enquiry details to a marketing list unless we ask separately and you make an active choice to subscribe.
Who processes your information
Future Applications LTD decides how your information is used. Beyond us, the only organisations involved are service providers we engage to help us handle your request, for example website hosting and infrastructure, payment processing, secure data and file storage, and message delivery.
Each of them acts on our instructions under a written agreement, may use your information only to provide the service we have engaged them for, and may not use it for their own purposes. We may also share information with professional advisers or authorities where reasonably necessary, required by law, or needed to establish or defend legal claims. We do not sell personal information and we do not share it for advertising.
If you want to know which providers are involved in handling your information, ask us at privacy@fapps.io and we will tell you.
International transfers
Some providers may process information outside the United Kingdom. Where this happens, we rely on an adequacy regulation or appropriate safeguards such as approved contractual clauses, together with any additional measures required by data-protection law.
How long we keep information
We normally retain unsuccessful or general enquiries for up to 24 months after the last meaningful contact, unless a shorter period is requested or a longer period is reasonably needed for legal purposes. Client and financial records may be retained for longer where required by law or contract. Provider security logs are retained according to the provider’s configured retention periods.
How we protect information
We use access controls, multi-factor authentication where available, encrypted connections, limited collection, provider due diligence, and appropriate account and deployment controls. No internet service can guarantee absolute security, but we review our controls in proportion to the information and risks involved.
Your rights
Depending on the circumstances, UK data-protection law may give you the right to:
- ask for a copy of your personal information;
- correct inaccurate or incomplete information;
- ask us to erase or restrict use of your information;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent where processing relies on consent.
To exercise a right, email privacy@fapps.io. We may need to confirm your identity before completing a request.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office. Details are available at ico.org.uk/make-a-complaint.
Children
This website and our services are intended for business users and are not directed to children. Please do not submit information about a child through the enquiry form.
Cookies and changes
Our cookie policy explains the intentionally minimal technologies used by this site. We may update this notice when our services or legal obligations change. The date above identifies the current version.